New Appointment Booking Process

All patients who wish to book an appointment with the practice will be asked a specific set of questions either by completing the online form or over the telephone with one of our reception team, who can complete the form on your behalf if you are a non-digital user. Please ensure you provide as much information as possible on the form.

Submitting your request

The quickest way to submit your online request is by following any of the below options:

• Select the NHS App on your smartphone or other electronic device.  
• If you do not have access to the NHS App you can simply scan the QR code below which will take you directly to the online triage form.
• On our website, click on the 'Contact Us' tab and then select ‘I have a Medical Request’ 
• If you are a non-digital user or find it difficult to use online access you can call the surgery during our open hours and a member of the reception team will fill out the form on your behalf.

What happens once I’ve submitted my request?

A senior clinician will review all medical requests and assign to the most appropriate resource based on the information provided by the patient, this could be a Doctor, Advanced Nurse Practitioner, Pharmacist, Physiotherapist etc and assess how best to manage the request i.e. a face-to-face appointment, a telephone consultation or online advice.  You will be informed on the same day how your query will be dealt with. All requests will be assessed as soon as possible and in the same way, regardless of how you contact the surgery.

What about appointments with a practice nurse?

This new appointment process does not affect appointments with our practice nurses for treatment room care or long-term condition appointments which can be booked as usual by telephoning our reception team.

Thank you

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• Telephone us on 01536 460046 Monday to Friday 
• Reply CANCEL to your appointment reminder text message
• Log on to the NHS App and choose to cancel a future appointment

Enhanced Access Appointments - Great Oakley Medical Centre

We hold enhanced access appointments . We have a variety of appointment types available Friday mornings and Monday evenings. We do not offer weekend appointments. These appointments are bookable via reception only. 

Enhanced Access Appointments - Kettering Hub  

Enhanced access appointments are also available as a shared service with other surgeries in the area, these are held at Prospect House. 121 Lower Street, Kettering, Northants, NN16 8DN. These are only bookable via reception - please contact Great Oakley Medical Centre to book an appointment.  Please note when attending an enhanced access appointment you need to use the door to the rear of the building (Entrance 2) by pressing the buzzer. 

Appointments are available at the Hub in Kettering at the following times.

• 4pm to 8pm Monday to Friday
• 9am to 5pm Saturday

A range of appointments are available at the HUB including the following:

​GP - Any routine GP appointments

Nurse Practitioner - any acute minor illness

Paediatric Nurses - any acute illnesses in children between 0-5years

Practice Nurse - Family planning, Blood pressure checks, foot pulses check

Physiotherapy - a specialist assessment of any acute musculoskeletal conditions (over 16years)

Mental Health Practitioner - acute anxiety, depression, stress reaction

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please contact us before 10.00am by either completing an Online Form or phone us if you need a doctor to visit your home. If you have an emergency you may ring at any time, you may sometimes be advised to call a 999 ambulance for certain conditions.

The doctor will call you first to assess the patient's condition and this will allow us to book any visits according to priority. We visit people who are housebound, or who have terminal illness.

Please note that lack of transport is not a valid reason for requesting a visit by the doctor and a doctor can see 4 patients in the time it takes to complete one home visit.

We are approved by the East Midlands Healthcare Workforce Deanery to train foundation doctors. Our first foundation doctor started in August 2013.

Foundation doctors are qualified doctors who have not necessarily chosen general practice for their medical career. They are required to do a four month placement in order to gain experience in general practice.

We acknowledge that some patients may prefer not to see a doctor in training, or a student and we will respect any concerns you may have. Please let a member of staff know if you do not wish to seen by a trainee or be seen by the doctor with a trainee present.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations. Many of our clinical and non-clinical staff have received chaperone training and understand the role of a chaperone.