Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: (SystmOnline) via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need. 

You can also:

  • fill out a repeat prescriptions request form
  • bring the paper form to the surgery during open hours, or alternatively place your request in the letter box outside the front door of the surgery
  • by email to notificationsk83622@nhs.net
  • by letter (with a stamped, addressed envelope)

We do not take repeat prescription requests over the phone or email.

Please allow at least two working days, excluding weekends and bank holidays before collection. 

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

We recommend submitting your request well before you run out of medication to allow for unforeseen delays. You can submit your repeat medication requests up to 7 days prior to its next issue due date.

If making a custom request aswell as a repeat prescription please submit them separately. Custom requests are for medications you have been prescribed in the past or current repeat medications which may be under review.

Non-Repeat Prescriptions

You may occasionally wish to request a further supply of prescription-only medication, which has not been authorised for repeat prescription. You need to provide this request in writing, in person with the reception team by visiting the surgery, or using our online service. 

We will normally refuse to issue prescriptions for items you have not been issued before, or for items available from pharmacies or shops without prescription. In this scenario you will be required to have a telephone or face to face discussion with one of our clinicians.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription please fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses. A new service initiated in 2024 (Pharmacy First) enables community pharmacies to supply some prescription-only medication, where clinically appropriate for 7 common conditions without the need for a GP appointment and a prescription. These include:-

 

Unjcomplicated urinary tract infection (eg, patient is otherwise well and symptoms present for less than 1 week) Women 16-64 years 
Shingles 18 years and over
Impetigo 1 year and over
Infected Insect Bites 1 year and over
Sinusitis 12 years and over
Sore Throat 5 years and over
Acute Otitis Media (Earache) 1-17 years of age

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

Changes to Prescriptions for Minor Health Conditions

Following an extensive public consultation exercise, NHS England (NHSE)  medicines which are available to buy in a pharmacy or supermarket (over the counter) will no longer be routinely prescribed for the conditions listed below (for information on how these conditions are treated, look up your condition here).

OTC

FAQ's

Why is it changing?

The NHS has been spending around £136 million a year on prescriptions for medicines that can be bought over the counter, such as paracetamol.

By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

How your local pharmacy team can help you?

Pharmacists can give clinical advice and help you choose the most appropriate treatment. If your symptoms suggest it’s more serious, they’ll ensure you get the care you need. You can buy over the counter medications for the common illnesses listed above.

What if my symptoms don’t improve?

Your local pharmacy team can tell you how long to expect the symptoms of your condition to last. If they haven’t improved after this time or you start to feel a lot worse, you should:

  • Go back to the pharmacy for further advice
  • Call NHS 111
  • Contact your GP

Will there be any exceptions?

In some cases, you can still get prescriptions for medicines used to treat these conditions. You may still be prescribed a medicine for a condition on the list if:

  • you need treatment for a long-term condition, for example regular pain relief for chronic arthritis or inflammatory bowel disease
  • you need treatment for more complex forms of minor illnesses, for example migraines that are very bad and where OTC medicines do not work
  • you need an OTC medicine to treat a side effect of a prescription medicine or symptom of another illness, such as constipation when taking certain painkillers
  • the medicine has a licence that doesn't allow the product to be sold to certain groups of patients. This could include babies, children or women who are pregnant or breastfeeding
  • the person prescribing thinks that a patient cannot treat themselves, for example because of mental health problems

Will probiotics, vitamins and minerals be prescribed?

GPs, nurses or pharmacists will also generally no longer prescribe probiotics and some vitamins and minerals. You can get these from eating a healthy, varied and balanced diet, or buy them at your pharmacy or supermarket.

More information is available on the NHS England website here